Services

Interpretation, staffing, and enterprise workforce solutions

Every engagement is scoped around your operating environment, quality expectations, and reporting needs. Pricing is provided by proposal only.

Over-the-Phone Interpretation (OPI)

On-demand telephone interpretation delivered by trained interpreters across a wide range of languages, 24 hours a day.

Business benefits

  • Fast connect times
  • Broad language coverage
  • 24/7 availability
  • Scales with call volume

Typical use cases

  • Patient intake and clinical calls
  • Member service lines
  • Public benefits hotlines
  • Legal intake and case coordination

Industries served

  • Healthcare
  • Insurance
  • Government
  • Legal

Video Remote Interpretation (VRI)

Video interpretation for scenarios where visual context — expression, materials, procedures — improves accuracy and empathy.

Business benefits

  • Visual context supports accuracy
  • Rapid access to specialized interpreters
  • Fits clinical and legal workflows
  • Works on tablets, kiosks, and browsers

Typical use cases

  • Bedside encounters
  • Telehealth
  • Legal consultations
  • Case-management video sessions

Industries served

  • Healthcare
  • Legal
  • Insurance
  • Social services

Healthcare Interpretation

Medically-oriented interpretation supporting hospitals, clinics, telehealth providers, insurers, and community health organizations.

Business benefits

  • HIPAA-trained interpreters
  • Clinical terminology familiarity
  • Empathetic, patient-first communication
  • Reliable coverage across shifts

Typical use cases

  • Hospital and clinic encounters
  • Telehealth
  • Member support lines
  • Care coordination

Industries served

  • Healthcare
  • Insurance

Government Language Support

Language access for public agencies serving multilingual communities, delivered under applicable client and contractual requirements.

Business benefits

  • Broad language coverage
  • Consistent process controls
  • Clear escalation paths
  • Documentation and reporting

Typical use cases

  • Public benefits
  • Constituent services
  • Community outreach
  • Language access programs

Industries served

  • Government
  • Public services
  • Social services

Nearshore Staffing

Bilingual and multilingual professionals hired and managed in aligned time zones for continuous operational coverage.

Business benefits

  • Time-zone alignment
  • Cost efficiency vs. onshore hiring
  • Rapid ramp
  • Managed by LGP or embedded with your team

Typical use cases

  • Contact-center expansion
  • Back-office operations
  • Support desks
  • Bilingual sales & retention

Industries served

  • Enterprise
  • Insurance
  • Financial services
  • Utilities

Multilingual Contact Center Services

Inbound and outbound contact-center capacity across multiple languages, delivered with the QA and reporting your program requires.

Business benefits

  • Trained multilingual agents
  • Configurable QA program
  • Reporting cadence you define
  • Flexible seat scaling

Typical use cases

  • Member and customer support
  • Claims and coverage inquiries
  • Retention campaigns
  • Outbound follow-up programs

Industries served

  • Insurance
  • Healthcare
  • Financial services
  • Enterprise

Business Process Outsourcing

End-to-end managed workflows — back-office and customer-facing — designed around your standards, systems, and reporting expectations.

Business benefits

  • Process discovery and documentation
  • Managed workforce
  • Continuous improvement
  • Consolidated reporting

Typical use cases

  • Data processing
  • Verification and eligibility workflows
  • Application intake
  • Document-based operations

Industries served

  • Insurance
  • Healthcare
  • Government
  • Enterprise

Customer Service and Retention

Dedicated retention-focused teams supporting churn reduction, save programs, and customer-lifetime-value expansion.

Business benefits

  • Retention-trained agents
  • Multilingual coverage
  • Save-script optimization
  • Detailed outcome reporting

Typical use cases

  • Renewals
  • Save desks
  • Downgrade prevention
  • Post-cancel win-back

Industries served

  • Subscription businesses
  • Utilities
  • Insurance
  • Financial services

Sales Development

Trained SDR capacity to accelerate qualified pipeline for B2B teams with quality-controlled outreach.

Business benefits

  • Dedicated SDRs
  • Playbook development
  • CRM discipline
  • Weekly reporting and QA

Typical use cases

  • Outbound prospecting
  • Inbound qualification
  • Event follow-up
  • Multi-channel sequences

Industries served

  • Enterprise B2B
  • SaaS
  • Professional services

B2B Lead Generation

Structured outreach programs with clear qualification criteria, quality control, and reporting.

Business benefits

  • Defined ICP and qualification
  • Compliance-aware processes
  • Consistent reporting
  • Handoff to sales built-in

Typical use cases

  • Account research
  • List building & enrichment
  • Multi-touch outreach
  • Meeting-set programs

Industries served

  • Enterprise B2B
  • SaaS
  • Professional services

Recruitment and Workforce Management

Managed recruitment, screening, onboarding, and workforce management — including bilingual talent and specialized roles.

Business benefits

  • Structured screening
  • Onboarding curriculum
  • Ongoing workforce management
  • Reporting and analytics

Typical use cases

  • Interpreter recruitment
  • Bilingual agent hiring
  • Program ramp support
  • Ongoing workforce operations

Industries served

  • Any