Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") govern access to and use of languagegroupprovider.com (the "Site"), which is operated by Language Group Provider LLC, a Delaware limited liability company ("LGP", "we", "us"). By accessing or using the Site, you agree to these Terms on behalf of yourself and any organization you represent. If you do not agree, do not use the Site.

2. Relationship to Service Agreements

The Site is informational. Nothing on the Site constitutes an offer capable of acceptance, a quotation, a service-level commitment, or a contract for services. LGP services are provided only under separately executed written agreements, including as applicable a master services agreement, statement of work, order form, business associate agreement, and confidentiality agreement. In the event of any conflict between the Site and an executed agreement, the executed agreement controls.

3. Acceptable Use

You agree not to:

• Use the Site in violation of any applicable law or regulation.
• Submit protected health information, sensitive personal information, government identifiers, or payment card data through Site forms or general email.
• Attempt to gain unauthorized access to the Site, any account, or any connected system.
• Interfere with, disrupt, probe, scan, or place unreasonable load on the Site or its infrastructure.
• Scrape, harvest, or systematically extract content, or use automated means to submit forms.
• Upload malicious code, or misrepresent your identity, affiliation, or authority.
• Use Site content for competitive benchmarking, resale, or derivative commercial publication without written permission.

4. User Obligations and Accounts

Certain areas of the Site are restricted to authorized users. If you are issued credentials, you are responsible for maintaining their confidentiality, for all activity under your account, and for promptly notifying us of any suspected unauthorized use. We may suspend or terminate credentials at any time.

5. Client Responsibilities

Clients are responsible for: providing accurate and complete assignment information; obtaining all consents, authorizations, and notices required for LGP personnel to participate in an engagement; determining the suitability of remote interpretation for a given interaction; complying with laws applicable to the client's own operations, including language-access, licensure, and privacy obligations; and executing a business associate agreement before any engagement involving protected health information. Clinical, legal, and operational decision making remains solely with the client.

6. Independent Contractor Relationship

LGP performs services as an independent contractor. Nothing in these Terms or in any engagement creates a partnership, joint venture, agency, franchise, or employment relationship between LGP and a client, or between a client and LGP's personnel or subcontractors. LGP is solely responsible for the engagement, compensation, and management of its personnel and subcontractors, and may use qualified subcontractors subject to confidentiality obligations no less protective than those owed to the client.

7. Payment Terms

Fees, rates, minimum increments, and billing cycles are set out in the applicable order form or statement of work. Unless otherwise agreed in writing, invoices are due net thirty (30) days from the invoice date; amounts not paid when due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law; fees are exclusive of taxes, which are the client's responsibility other than taxes on LGP's net income; and disputed amounts must be raised in writing within fifteen (15) days of the invoice date, with undisputed amounts remaining payable. LGP may suspend services for material non-payment after written notice and a reasonable cure period.

8. Confidentiality

Each party may receive confidential information of the other. The receiving party will use such information solely to perform under the applicable agreement, will protect it with at least reasonable care, and will limit access to personnel with a need to know who are bound by confidentiality obligations. Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known without restriction, is independently developed, or is lawfully received from a third party. Disclosure compelled by law is permitted with prompt notice where lawfully allowed. All LGP interpreters execute confidentiality agreements.

9. Intellectual Property

The Site and its content — including text, graphics, layout, logos, and images — are owned by LGP or its licensors and are protected by U.S. and international intellectual property laws. LGP grants you a limited, revocable, non-exclusive, non-transferable license to view the Site for your internal business evaluation purposes. All rights not expressly granted are reserved. Client-provided materials, glossaries, and data remain the property of the client. Any feedback you provide may be used by LGP without restriction or obligation.

10. Third-Party Services and Links

The Site links to third-party services, including an external interpreter application form. Those services are governed by their own terms and privacy notices. LGP does not control and is not responsible for third-party content, availability, or practices, and inclusion of a link is not an endorsement.

11. No Professional Advice; No Certification Claims

Content on the Site is general in nature and is not legal, medical, regulatory, or compliance advice, and does not create any professional or client relationship. Descriptions of LGP's practices on the Site describe internal operating standards. They do not state or imply that LGP, the Site, or any LGP technology holds an independent certification, accreditation, or government endorsement.

12. Disclaimer of Warranties

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. LGP DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WARRANTIES APPLICABLE TO SERVICES, IF ANY, ARE STATED EXCLUSIVELY IN THE EXECUTED SERVICE AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LGP AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND SUBCONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LGP'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). LIABILITY ARISING FROM SERVICES IS GOVERNED EXCLUSIVELY BY THE APPLICABLE EXECUTED AGREEMENT. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE WHERE SUCH EXCLUSION IS PROHIBITED.

14. Indemnification

You agree to defend, indemnify, and hold harmless LGP and its members, managers, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and reasonable attorneys' fees arising out of your misuse of the Site, your violation of these Terms, or your violation of applicable law or the rights of a third party. Indemnification relating to services is governed exclusively by the applicable executed agreement.

15. Force Majeure

Neither party will be liable for any delay or failure in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, governmental action, utility or telecommunications failures, internet or cloud-provider outages, and cyberattacks, provided the affected party gives prompt notice and uses commercially reasonable efforts to resume performance.

16. Termination and Suspension

We may suspend or terminate your access to the Site or any restricted area at any time, with or without notice, including for suspected violation of these Terms. Sections that by their nature should survive — including Sections 8, 9, 11 through 15, and 17 through 22 — survive termination.

17. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Site are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, and waive any objection to those forums. Each party waives, to the extent permitted by law, any right to a jury trial. Claims must be brought within one (1) year after the claim accrues, except where a longer period is required by law.

18. Electronic Communications

By using the Site or submitting a form, you consent to receive communications from us electronically, and you agree that electronic notices, agreements, and records satisfy any legal requirement that such communications be in writing. Electronic signatures and records are valid under the federal E-SIGN Act and applicable state law.

19. Modifications

We may modify these Terms at any time by posting an updated version with a revised effective date. Continued use of the Site after posting constitutes acceptance of the modified Terms. Changes to executed service agreements require a written amendment signed by both parties.

20. Severability, Waiver, and Assignment

If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force. No failure or delay in exercising a right operates as a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

21. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and LGP regarding the Site and supersede all prior understandings regarding the Site. They do not supersede any executed service agreement, which controls in the event of conflict.

22. Contact

Language Group Provider LLC
254 Chapman Rd, Ste 208 #21693, Newark, DE 19702, United States
Telephone: +1 (302) 391-6561
Email: norman.alvarez@languagegroupprovider.com